Refund Policy

Last Updated: May 19, 2026

Thank you for your purchase. We value your satisfaction and aim to provide a fair and transparent refund process.

Eligibility for Refunds

You may request a refund within 14 days of your purchase if:

• The product or service was not delivered as described
• You experienced technical issues that we were unable to resolve
• You were charged incorrectly
• You canceled within the applicable cancellation period

Refund requests submitted after 14 days may not be eligible.

Non-Refundable Items

The following are generally non-refundable:

• Completed services
• Downloaded digital products
• Custom or personalized work
• Subscription fees already used or partially consumed

How to Request a Refund

To request a refund, please contact us at:

Email: zachshilton1@gmail.com
Business Name: Petlix

Please include:

• Your full name
• Order number or proof of purchase
• Reason for the refund request

Processing Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

Chargebacks

If you have any issues with your order, we encourage you to contact us first before initiating a chargeback so we can attempt to resolve the matter promptly.

Contact Us

If you have questions about this Refund Policy, contact us at: